Scrapbook elements gone wild is a new experience for me. In case you didn’t know, scrapbook elements, such as flowers, leaves, buttons, and such, are created at 300 pixels per inch (ppi) by designers. There’s a good reason for this. The more pixels per inch the greater the resolution and the higher the resolution, the better the print quality. Although I’ve been scrapping digitally for many years last week I had something happen that has never happened to me before. It even stumped the support person I spoke with at Adobe. Here’s what happened.
A Little Backstory
Christmas is only days away and I thought it would be nice to give away a layered template as a little gift from me to you. Check out this post to download the template. I downloaded a kit by Snickerdoodle Designs called Trimming the Tree, opened Photoshop Elements, and started to create a new 12″ x 12″ layout. I placed a background paper then grabbed a frame. To my surprise, the frame opened the same size as the layout! Well, I knew there was no way that frame should be that big. So I hovered my mouse over the frame in Windows File Explorer and see the dimensions are 1200 px X 711 px. Hmmm, that’s weird!
Now I go into troubleshooting mode. First things first, I close & reopen PSE. That fixes a lot of problems but not in this case. Okay, I’ll restart my computer. Nope, that didn’t help either. It was a Saturday so I couldn’t chat with Adobe support but I did search their knowledge-based articles. These aren’t always helpful but I tried. Nope, no answer found there either. Now my only recourse is to wait until Monday. So I put it on hold until then.
First thing Monday I start a chat with Adobe. Sometimes it’s a little difficult explaining a situation like this because images automatically come to their mind rather than scrapbook elements. I went through some steps with her to rename a file, reset preferences, restart my computer, restart PSE, open the element, nope, still ginormous! So after some attempts to explain further failed, I let her access my computer so I could show her exactly what I was talking about. She then asks if I’d send her the frame and let her discuss this with higher-level support at Adobe and call me back.
She called back an hour or so later but still didn’t really have an answer. So we start walking through the scenario again when I suddenly noticed something I’d missed before. When I opened the frame and dragged it onto the layout is maintained the correct size. So I left-clicked+hold on the info bar at the bottom of the document. Voila, it’s 72 pixels/inch instead of 300! Okay, now I’m getting somewhere. I went to Image > Resize > Image Size and changed the resolution to 300. Now when I placed it in the layout it was the correct size.
Just Another Glorious Glitch
I contacted the designer, Karen, thinking it had been saved at the wrong resolution. To my surprise, Karen informed me that this is a glitch that sometimes happens. When she created the element in Photoshop CC she saved it at 300 pixels/inch but sometimes things open in Photoshop Elements at 72 pixel/inch instead of 300! Gotta love software, right?
I can honestly say this is the first and only time this has ever happened to me so I don’t think it’s a huge problem. If this happens in the future, to me or you, now we know what’s going on and how to fix it. You may wonder why I didn’t just resize it. When you’re working with elements they should be used at the size intended or smaller. It’s never a good idea to enlarge elements if you plan on printing a layout. This will cause pixelation, which you definitely do not want. If you’re creating something that’s only for your computer screen, not to be printed, 72 ppi is fine.